Shipping policy

Shipping Policy

The Luxe Collective Group

Thank you for shopping with The Luxe Collective Group. Please review our Shipping Policy before placing your order.

This policy applies to all brands currently operating under The Luxe Collective Group, including Luxe Made Designs, Luxe Made Digital, and Kel by Design.

Order Processing

  • Orders are processed within 3–5 business days, excluding weekends and holidays.

  • Custom and print-on-demand items begin production after payment is received and may require additional processing time.

  • Digital products are delivered immediately and do not require shipping.

You will receive a confirmation email once your order has been processed.

Shipping Timeframes

Shipping times vary depending on the product type and destination.

Estimated Delivery (after processing):

  • Print-on-Demand & Physical Products: 5–10 business days

  • Custom Items: Varies by product and will be communicated if applicable

  • Digital Products: Instant access, no shipping required

Please note: delivery times are estimates and not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight

  • Destination

  • Selected shipping method

Shipping fees are non-refundable.

Tracking Information

Once your order ships, you will receive a tracking number via email. Tracking updates are provided by the shipping carrier and may take up to 48 hours to update.

Shipping Delays

The Luxe Collective Group is not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Customs processing

  • High-volume seasons or holidays

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout.

The Luxe Collective Group is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Packages returned due to address errors

Reshipping fees may apply.

Lost or Stolen Packages

Once an order is marked as delivered by the carrier, The Luxe Collective Group is not responsible for lost or stolen packages.

If your package is missing, please contact the carrier directly using your tracking information.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at kel@theluxeco.net with:

  • Your order number

  • Clear photos of the damaged item and packaging

Approved claims may be eligible for a replacement or store credit.

Policy Updates

This Shipping Policy may be updated as The Luxe Collective Group grows and expands its offerings. Changes apply to future orders only.

Contact

For questions regarding shipping, please contact:
kel@theluxeco.net